Matthew Mayer - Professional Resume

Professional Summary

Versatile professional with a strong foundation in Cybersecurity, Technical Support, and Logistics Operations. Proven track record in managing complex technical equipment, troubleshooting hardware/software, and providing high-level customer service across diverse industries. Currently completing a technical degree in Cybersecurity & Hardware.

Core Competencies

Information Technology: Network Security, Software/Hardware Troubleshooting, VMware, Data Encryption, System Performance Monitoring

Logistics & Operations: Inventory Control, Technical Project Management, Event Coordination, Equipment Installation

Safety & Field Communications: Remote Radio Systems, Emergency Coordination, Conflict Mitigation

Professional Leadership: Technical Documentation, Training & Mentorship, Escalation Handling, Client Relations

Professional Experience

RABBIT-COMPANY LLC

Remote

Senior Technician, Technical Support

February 2018 – October 2020

Provided high-level technical support and troubleshooting for complex hardware and software issues within a remote environment
Managed and resolved escalated technical tickets involving system crashes, network connectivity issues, and software compatibility
Conducted remote system diagnostics and performance tuning to ensure optimal hardware efficiency for end-users
Developed and maintained internal knowledge-base documentation to streamline troubleshooting procedures

ADVANCE AUTO PARTS

Lawrenceville, GA

Auto Parts Specialist

May 2019 – December 2019

Leveraged deep mechanical knowledge to assist customers with automotive sales, part identification, and inventory needs
Utilized diagnostic tools (OBD-II) to troubleshoot vehicle issues and provided technical advice on component replacement
Managed retail inventory systems, ensuring accurate stock levels and processing specialized commercial orders
Performed on-site battery, alternator, and starter testing, along with basic component installations

AERO MARKETING GROUP LTD.

Atlanta, GA

Logistics Specialist (Part-Time)

January 2020 – March 2024

Coordinated the placement and teardown of hospitality sites and managed technical electronics for shipping and setup
Assisted in managing a satellite warehouse location and supervising personnel in Atlanta, GA
Facilitated on-site transport, care, and accommodations for high-level clientele during major events

ALACHUA GROUP LLC

Fernandina Beach, FL

Bartender / Safety Specialist

August 2024 – November 2024

Developed craft drink menus and utilized P.O.S. systems while focusing on customer experience and up-selling
Managed conflict mitigation and security within the establishment, including incident reporting and guest safety

Education & Certifications

The American Academy

Salt Lake City, UT

High School Diploma

Lanier Technical College

Gainesville, GA

Technical Degree: Cybersecurity & Hardware Fundamentals

Certifications

CompTIA Network+

CompTIA A+

CompTIA Security+

Level 3 Mountaineer (Not Instructor Certified)

Technical Skills

Systems

Windows, Linux (Ubuntu/Kali), iOS, Android Cloud Computing, VMware, Network Security Data Encryption, Cellular Systems, Radio Systems

Hardware

HF/VHF/UHF Radios, Access Control Hardware Networking Hardware (Routers, Modems, Switches) CCTV and Cloud Camera Hardware, Network Cabling

Mountain/Field

Wilderness Medical First Response Land Navigation (Topographic Map & Compass) High-Angle Rope Systems, Wilderness Survival

Cybersecurity

Wireshark, Nmap, Metasploit Microsoft Office Suite, Technical Documentation Support Ticket Management, P.O.S. Systems

Automotive

Diagnostic Scanners (OBD-II) Impact Wrenches, Precision Hand Tools Jacks/Lifts, Torque Wrenches

Event & Logistics

Cordless Drills, Multi-tools, Socket Sets Utility Knives, Rigging Equipment

Material Handling

Pallet Jacks, Hand Trucks/Dollies Loading Ramps, Cargo Straps/Tie-downs Lift-gate